FAQ
Last modified: 06 Jan 2026
Frequently Asked Questions
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- Orders
- Products and warranty
- Top FAQs
Can I return or exchange a product?
Yes, within 14 days. Items must be unused with tags attached.
Do you offer a product warranty?
Yes, 30-day warranty on manufacturing defects (not wear & tear).
How should I care for my Warrix apparel?
Follow care instructions on the label for best results.
How do I track my order?
Go to “My Orders” in your account or use the tracking link from your email.
What is the delivery time?
Standard delivery takes 2–4 business days after payment confirmation.
How do I get an e-receipt or tax invoice?
You can download it from your “My Orders” page or request it at checkout.
How do I contact customer support?
Reach us via LINE, email, or call during business hours (Mon–Fri).